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Frequently Asked Questions

What is Premium Domain Name (PDN)?
What is the difference between a premium domain and a regular domain?
Who is eligible to apply for a PDN?
All Malaysian individuals, companies and organisations are eligible. Foreign companies with local presence in Malaysia are also eligible. However, the eligibility slightly varies across different extensions of PDNs. For more information, please refer to “Supporting Documents” section here.
How do I check whether the domain names I intend to register is available?
Will I be bounded by any agreements?
What extensions of PDNs may I apply for?
You may apply for .my, .com.my, .biz.my, .org.my and .net.my extensions.
How to get a PDN?
How to place a bid?
What should I do if I forgot my password?
Just click the login icon and click “Forgot Your Password?”. Enter your registered email and follow the next instructions.
How long will the bid open?
What is the base price?
How much is the bid fee?
RM20 or 5% (whichever is higher) of the bid deposit. Bid fee is non-refundable.
How much should I pay to bid a PDN?
What is the overall price for me to own a PDN?
Can you explain more about the pricing terms in the bidding process?
Here is the pricing summary based on different PDN categories:

Base price: Minimum price for each category
Bid deposit: 10% from the bid price
Bid fee: RM20 or 5% (whichever is higher) from the bid deposit
Bid price: The price that you are willing to pay if you win
Can you provide more examples of the calculation?
What is the maximum price for me to place a bid?
Is there a bidding submission limit?
There is no limit. You can bid multiple times either for a new or for the same PDNs. However, please keep in mind that you have to pay the bid fee every time you bid. 
Let say if you want to bid the same domain for the second time, you need to pay for bid fee twice.
How do you select the winning bidder?
How do I know if I win or lose?
I win! What should I do next?
Congrats! If you are the winner, you have to pay the balance within 3 days upon notification of the successful bid via email.

Next, proceed to register and pay for the domain name registration fees of .my at RM120* or .com.my, .biz.my, .net.my, .org.my at RM80* to secure your domain name.

If full payment is not received, the bid deposit will be forfeited, and the domain will go to the next highest bidder.

*Domain name registration fees are NOT inclusive of 6% service tax.
If I win, does it mean I already owned the PDN?
Will I get my refund back if my bidding is not successful?
Can I cancel my bids?
No. Bidders are not allowed to withdraw bids.
Will the bidders receive any alerts during the bid period?
How do I pay bids?
If I experienced any payment issues such as rejection and refund transactions, who should be referred?
If you faced any problems with online payment, please contact your bank and email us at customercare@mynic.my.
If my bidding failed in the first round, can I bid again in the next round?
Does the premium domain bidding price include the renewal of domain names?
I noticed my domain name is opened for bidding. Who do I report the abuse to?
Please send an email to customercare@mynic.my for any abuse-related queries.
Who do I contact for support (eg: unable to login/register account; payment issue)?